Location Outtage in Düsseldorf

Incident Report for GPORTAL

Resolved

This incident has been resolved.
Posted Mar 11, 2022 - 15:06 CET

Monitoring

we bring up a backup fibre with our carrier. so everything should be back online.
Posted Mar 11, 2022 - 13:36 CET

Update

We have identified the reason behind the network interruption in our Duesseldorf data center, which is affecting some of our servers in Duesseldorf. The problem is at a construction site at the highway A46. During digging a cable with 288 fibers was cut, but the workers did not recognize and filled up the hole afterwards, so now they have to dig again to find the actual place of damage. No change of given ETA.
Posted Mar 11, 2022 - 12:07 CET

Identified

We're currently experience a network interruption in our Duesseldorf Datacenter. Some network segments are offline. THe Servers themselve are switched on and running. The network issue is caused by one of our carriers.
Posted Mar 10, 2022 - 23:30 CET
This incident affected: Data Center Locations (EU - Düsseldorf).